Useful Information/FAQ
Frequently Asked Questions
What is a subscriber?
What happens if there is no bike available at the Station?
Where can I see if there are available bikes and positions?
Which bank cards are accepted?
Does the free three-hour period apply for each bicycle i borrow?
I lost my card, what should i do?
There is a bicycle malfunction, what should I do?
How long after returning a bike, can I unlock another?
Can I rent a bike for several days?
Can I lend the bike or my card to another person?
Can I rent more than one bikes with one card?
CycloCard / CycloUser, what's the difference?
The station does not have free position to return the bike, what should I do?
I had an accident with the bike, what should I do?
The bike that I borrowed was stolen, what should I do ?
I found an abandoned bike, what should I do?
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How can I borrow a bicycle ?
For conditions [See. Terms of use].
For instructions [See. How it works].
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What is a subscriber?
A subscriber is a registered user of the system. Registered User is a person who has made the registration process from the kiosk, Web or ADS.
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What happens if there is no bike available at the Station?
Alternatively you can see on the map if there is an available bike at another station.
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Where can I see if there are available bikes and spaces?
In the [ Map Stations ] or the screen at Stations.
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Which bank cards are accepted?
Credit or debit Visa, MasterCard, American Express.Prepaid banking cards are not accepted.
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Does the free three-hour period apply for each bicycle I borrow?
Yes, every time you use a bicycle , you are entitled to three ( 3) hours of free use.
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I lost my card, what should i do?
Contact the [Service] to cancel the old one and receive instructions for issuing a new.
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There is a bicycle malfunction, what should I do?
Return the bike to the station and declare the damage to the screen kiosk (log in with your passwords (CycloName & CycloPIN or CycloCard & CycloPIN) and select "Reference Harm".
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How long after returning a bike, can I unlock another?
There is no restriction. You can immediately unlock another bike.
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Can I borrow a bike for several days?
The Common Bike System is designed for shortterm rentals [See. Charges].
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Can I lend the bike or my card to another person?
[See Contract] It's forbidden to lend or give away your card to another person. In any case, you remain responsible for uses that are made with your own card or your personal passwords.
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Can I rent more than one bikes with a single card?
The user can not borrow more than a bike with a single card.
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CycloCard / CycloUser what's the difference?
CycloCard and CycloUser are the same. Both of them Pin is the same.
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The station does not have free position to return the bike, what should I do?
Normally, the maintenance service would ensure that there are both available bikes and available seats at the stations. However, if there are on available seats at a station you could lock the bike at a nearby station (there is a station map at the kiosk).
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I had an accident with the bike, what should I do?
Please contact our support team at the number: +30 2821 821 726.
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The bike that I borrowed was stolen, what should I do ?
Please contact our support team at the number: +30 2821 821 726.
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I found an abandoned bike, what should I do?
Please contact our support team at the number: +30 2821 821 726.
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